9.1. General Terms. The Platform functions listed in this Section are provided by Service Providers. With respect to such functions, the Company provides the User with an interface and ensures information and technology interaction between the User and the Service Provider. The Company does not render the relevant services itself, is not a party to the User’s transaction with the Service Provider and does not hold the permits required to render such services.
The terms on which the Service Provider renders its services are communicated to the User and accepted by the User when arranging access to the relevant function. If the User breaches these terms or fails to meet the Service Provider’s requirements, the relevant function may be refused.
Certain Services are provided only to Users who meet the requirements of the relevant Service Provider or Issuer, including requirements as to citizenship, place of residence, age and the extent of identification completed. Such requirements are set by the Service Provider or Issuer, may change and are communicated to the User when arranging the relevant Service. The Company may refuse access to a Service if the User does not meet such requirements.
9.2. Service Provider Representations. The Company engages as Service Providers only those persons who have provided the Company with representations that they hold all licenses, permits, registrations and other legal grounds required under the law applicable to them to render the relevant services, and that the rendering of such services does not violate the legislation applicable to them. These representations are included in the Company’s agreements with Service Providers, extend to third parties engaged by them and are subject to periodic confirmation.
The Company relies on these representations and vets Service Providers with reasonable care. The Company does not confirm or guarantee to the User the accuracy of the Service Providers’ representations and is not liable for their inaccuracy beyond the obligation to act reasonably and with due care when selecting a Service Provider.
9.3. Antarctic Card. The Antarctic Card is provided by the Issuer upon the User’s application submitted through the Platform interface. The type of electronic means of payment, its functionality, limits, validity period and the list of available transactions are determined by the Issuer and communicated to the User upon application.
The Antarctic Card may be provided without a physical medium (virtual Antarctic Card) or with a physical medium (physical Antarctic Card). The type of Antarctic Card, the possibility and conditions of obtaining it, and the cost of issue, delivery and reissue are determined by the Issuer and communicated to the User when the application is submitted. Certain types of Antarctic Cards may not be available in all jurisdictions or to all Users.
The Antarctic Card is provided after the User has completed identification to the extent established by the Company and the Issuer, including, where technically feasible, by means of remote identification provided for by the applicable legislation and the Issuer’s documents; the Antarctic Card is not provided without such identification. The extent of identification completed may affect the limits applicable to the Antarctic Card and the list of available transactions. The Company does not provide, or arrange the provision of, anonymous or unidentified payment instruments.
The Company does not charge its own fee for the issue and servicing of the Antarctic Card. The fee for issue and servicing, if any, is set and charged by the Issuer in accordance with its tariffs and is communicated to the User when the Antarctic Card is arranged. No such fee is charged for certain Antarctic Cards.
The Company is not a credit institution, does not issue Antarctic Cards or provide them in its own name, is not the Issuer of the Antarctic Card, is not a participant in settlements between the Issuer, the payment system and the payee, does not ensure the operation of the Antarctic Card and does not use Antarctic Cards in its own business. The Company provides an interface solution for arranging the Antarctic Card and for generating the User’s instructions. The Company does not process or store full payment card details.
Legal relations regarding the issue and servicing of the Antarctic Card, including the terms of its use, limits, the procedure for disputing transactions and the procedure for resolving disputes, arise between the User and the Issuer on the basis of the Issuer’s documents, which the User reviews and accepts when arranging the Antarctic Card.
Settlements under the Antarctic Card are made as follows: the User enters into a Trade with the Company to sell to the Company a quantity of Supported Assets equivalent to the transaction amount, in accordance with Section 8; on the User’s instruction, the Company transfers the monetary consideration under such Trade to the Issuer toward execution of the Antarctic Card transaction. The Company does not open or maintain any cash accounts for the User.
If the Platform interface provides for such Trade to be made automatically at the time of an Antarctic Card transaction, the User gives the Company advance acceptance for making it and for debiting the corresponding quantity of Supported Assets from the Balance. Such Trade is made at the Quote in effect at the time of the transaction, without confirmation by simple electronic signature (clause 3.2 and sub-clause (iii) of clause 8.1 do not apply to it), a confirmation is sent to the User in accordance with clause 8.3, and the User may at any time withdraw such acceptance by disabling the relevant function in the Platform interface.
The amount of an Antarctic Card transaction may be reserved at the time of its authorization, with final settlement made upon receipt of the final transaction details from the Issuer or the payment system. If the final amount differs from the reserved amount, including due to currency conversion, the difference is processed as a separate Trade at the Quote in effect at the time of final settlement and is reflected in the transaction history.
An Antarctic Card transaction is not executed if the Balance holds insufficient Supported Assets to execute it and pay the fees. If, owing to the specifics of settlements for payment card transactions, a change in the exchange rate or delayed receipt of transaction details, the User nevertheless becomes indebted to the Company, the User shall repay such debt within 5 calendar days from the day of receipt of the Company’s demand. Until the debt is repaid, the Company may suspend transactions under the Antarctic Card and the Account.
Virtual Assets are not used as a means of payment, are not transferred to the payee and are not the subject of settlements with the payee. Only money is transferred to the Issuer and the payee.
Fees for the issue, servicing, delivery and reissue of the Antarctic Card, as well as amounts sent to top up the Antarctic Card, are not refundable by the Company once transferred to the Issuer. This rule also applies where the Antarctic Card has not been used by the User, has not been activated, or has been blocked or closed on any grounds, as well as upon its expiry. The Company is not the recipient of such amounts and may not dispose of them.
To receive a physical Antarctic Card, the User provides a delivery address and other information required by the Issuer or a person engaged by it. Delivery is carried out by the Issuer or a carrier engaged by it; the Company does not carry out delivery and is not liable for delivery times, delays, or loss of or damage to the shipment. The User is responsible for the delivery address provided being accurate and up to date.
The User shall keep the physical Antarctic Card and its details safe and shall not transfer them to third parties. The User shall immediately notify the Issuer, in the manner established by the Issuer’s documents, and the Company, through the support service, of the loss or theft of the physical Antarctic Card and of any transactions made without the User’s consent.
Obligations relating to transactions using the Antarctic Card, including refunds by the seller of goods, disputing of transactions, blocking and closing of the card, refund of the unused remaining amount and refund of the issue and servicing fee, are performed by the Issuer in accordance with its documents. The User submits a claim for refund of the unused remaining amount to the Issuer in the manner established by the Issuer’s documents. The User’s requests relating to the Antarctic Card are handled in accordance with clause 9.5.
9.4. Third-Party Issuer Cards. The Platform interface may allow the User to place an order for the provision of a Third-Party Issuer Card. A Third-Party Issuer Card is provided to the User by a third-party Issuer or by a Service Provider engaged by it and is not linked to the Antarctic Card. The Company ensures information and technology interaction between the User and such person, including transmission of the User’s order and instruction and display of order information.
The Company does not issue Third-Party Issuer Cards, does not provide them in its own name, does not participate in settlements for transactions made with them, does not process or store full details of such cards and does not use Third-Party Issuer Cards in its own business.
A Third-Party Issuer Card is assigned to an identified User. Anonymous or unidentified payment instruments are not provided.
The terms of use of a Third-Party Issuer Card, including its face value, currency, validity period, territory and methods of acceptance, available transactions and limits, are determined by the Issuer and communicated to the User when the order is placed. The User independently verifies whether the use of the Third-Party Issuer Card is permitted in the jurisdiction where the User is located and at the place of the transaction.
The price of a Third-Party Issuer Card and its face value are not refundable by the Company once the order has been fulfilled. This rule also applies where the Third-Party Issuer Card has not been used or activated by the User, has been blocked, has not been accepted at the place of the transaction or has expired. The Company is not the recipient of such amounts and may not dispose of them.
Claims relating to the issue, servicing, blocking, refund of the unused remaining amount and disputing of transactions under a Third-Party Issuer Card are addressed to the Issuer. The User’s requests are submitted and handled in accordance with clause 9.5.
9.5. Engagement of Third Parties and Request Procedure. The Company may have no direct contractual relationship with the Issuer or another person actually providing the Service. The relevant Service may be provided through a Service Provider that engages the Issuer and other persons for this purpose. The range of such persons and the allocation of functions among them are determined by agreements to which the User is not a party.
Information about the person providing the card or other Service and the terms applicable to it are communicated to the User upon arrangement to the extent available to the Company. The Company does not disclose information about the Issuer and other engaged persons if such disclosure is restricted by contract or by applicable legislation.
The User’s requests relating to Services rendered by Service Providers are submitted through the Company’s support service. The Company forwards such a request to the Service Provider within 5 calendar days and communicates the response received to the User. If the Service Provider or the Issuer has disclosed contact details for the User to contact them directly, the Company provides those details to the User.
The time limits for considering a request and the decision taken on it are determined by the Service Provider or the Issuer. The Company does not control such time limits, does not influence the decision and does not guarantee its outcome. The Company’s obligation is limited to forwarding the request and providing the transaction information available to it.
If, following consideration of a request, the Service Provider or the Issuer has actually returned to the Company funds or other amounts due to the User, the Company credits them to the User less actual expenses and third-party fees. This provision does not create an obligation of the Company to make refunds from its own funds.
9.6. QR Code Payments and Top-Up of Third-Party Services. The functions of payment by QR code and topping up accounts with telecom operators, gaming and other third-party services are implemented through Service Providers. The User enters into a Trade with the Company in accordance with Section 8, and the funds received by the User are, on the User’s instruction, sent to the Service Provider to execute the relevant payment in favor of the payee specified by the User.
Virtual Assets are not used as a means of payment, are not transferred to the payee and are not the subject of settlements with the payee. The Company is not the payee, does not carry out money transfers and is not liable for the performance of obligations by the payee, including the delivery of goods, performance of work and rendering of services paid for, or for the refund of such payments. The User brings claims relating to the performance of obligations by the payee directly against the payee. Requests relating to the execution of a payment by the Service Provider are handled in accordance with clause 9.5.
9.7. Withdrawal of Funds. When withdrawing funds, the User enters into a Trade with the Company in accordance with Section 8, and the transfer of funds to the details specified by the User is carried out by a Service Provider that has the necessary infrastructure and permits. The recipient’s details must belong to the User; a mismatch between the recipient’s data and the User’s data is grounds for refusing the transaction.
The transfer of funds to the details specified by the User is final and may not be canceled. If the funds are not credited to the recipient because the User specified incorrect or outdated details, their return depends on the recipient’s bank and the Service Provider and is not guaranteed by the Company. The Company assists the User in tracing such transfer in accordance with clause 9.5.
The time for crediting funds is determined by the recipient’s bank, the payment system and the Service Provider. The Company may suspend or refuse a withdrawal if the Service Provider, the Issuer, a bank or a payment system has requested documents or information that the User has not provided.
9.8. Address Screening and Screening Reports. At the User’s request, the Company may provide a Screening Report on a virtual wallet address, a transaction or a Virtual Asset. The report is generated on the basis of data from the AML/KYT service provider as at the time of its generation. The cost of the service, if it is paid, is determined by the Fee Schedule.
The Screening Report is for information purposes only. It is a probabilistic assessment of the risk level rather than a finding of fact, and is not: a confirmation of the lawful origin of funds; an opinion on the lawfulness of a transaction or on the ownership of an address; a recommendation to make or refrain from a transaction; investment, legal or tax advice. The User makes the decision to carry out a transaction independently and at the User’s own risk.
The Screening Report is not a guarantee of execution of a transaction. The Company does not guarantee that a transaction made with regard to the Screening Report will be accepted, executed or not restricted. Likewise, the absence of risk indicators in the Screening Report does not mean that the funds were obtained lawfully, and the presence of such indicators does not mean the opposite.
The Company has no information about the rules of third parties. The criteria, methodologies and internal policies of exchanges, exchange services, banks, payment systems and other persons accepting funds are unknown to the Company and are not controlled by it. Different analytics providers apply different methodologies, and therefore the assessment results for the same address or transaction may differ, including in opposite directions.
The Company bears no liability for decisions taken by third parties based on the results of their own checks, including refusal to accept funds, restriction or suspension of transactions, withholding of funds, and the charging of fees, charges and deductions in connection with risk assessment. The User brings claims relating to such decisions directly against the relevant person.
The Screening Report does not predetermine the Company’s decisions. Providing the User with a Screening Report, including one that contains no risk indicators, does not constitute approval of a transaction, does not confirm completion of the procedures provided for in Section 6 and does not limit the Company’s right to apply the measures provided for in clause 6.8.
9.9. New Functions. The Company develops the Platform, and new functions may become available to the User. Descriptions of new functions and how they work are posted in the relevant sections of the Platform. The Company specifies separately whether a new function is provided by the Company itself or by a Service Provider.
9.10. Territorial Restrictions. The range of available Services varies by jurisdiction. The Company may restrict or suspend access to the Platform or to certain Services, in whole or in part, in certain markets, at its own discretion or due to legal requirements. The list of jurisdictions in which certain Services are available and the applicable restrictions are shown in the Platform interface.
The User is solely responsible for complying with the legislation of the state of the User’s citizenship, permanent residence and actual location when using the Platform.